Reference

How we handle your account and data

When you open an account with kamboja paito, your details, deposits and withdrawal history are protected under our security practices.

Account security verified on loginData stored with encryptionWithdrawals require identity verification
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kamboja paito How we handle your account and data
REACH US DIRECTLY

Where to contact us about account or legal matters

Team online

Email Support

Send account or data requests to our legal team at [email protected]. Response time is typically 48 hours on weekdays.

Live Chat

Open live chat in your account dashboard Monday to Friday, 09:00–18:00 Jakarta time. Our team can help verify account access or discuss your legal questions.

Account Settings

Log in to your account and navigate to Settings → Account → Privacy to view or download your personal data, or request deletion where permitted.

SECURITY & DATA HANDLING

How we protect your account and keep your data safe

Login Verification

Every login from a new device triggers a verification step to your registered email or phone number. This prevents unauthorized account access and protects your balance.

Encryption Standard

All data between your device and our servers is encrypted using industry-standard TLS. Payment details are never stored on our platform; only DANA, OVO, GoPay and QRIS reference IDs are kept.

Withdrawal Verification

Before any withdrawal, we verify your identity and match it against your original deposit records. This takes 10–30 seconds and protects both you and our payment partners.

Data Retention

Account records, transaction history and identity documents are retained for seven years to comply with audit and dispute-resolution requirements where local law permits.

Your Right to Access

You can download a full copy of your account data — including deposits, withdrawals, game history and profile details — from your Account Settings in under one minute.

Report a Problem

If you suspect unauthorized activity, click 'Report Issue' on the dashboard or email [email protected] immediately. We investigate within 24 hours and reimburse confirmed fraud.

What you should know about your account and data

Yes. Log into your account, go to Settings → Profile, and update your email or phone. You'll receive a verification code to confirm the change. This protects your account from unauthorized modifications.

Navigate to Settings → Privacy → Download My Data. You'll receive a complete export of deposits, withdrawals, game history and personal details within minutes. This is available 24/7 without request delays.

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email. You have 60 minutes to click it and create a new password. This link expires for security reasons.

We retain your account, transaction records and identity documents for seven years. This allows us to settle disputes, process refunds and comply with local regulations. After seven years, inactive accounts are archived securely.

Yes. Email [email protected] with your account number and a request to close. We'll verify your identity, process any remaining balance to your registered DANA, OVO, GoPay or QRIS account, and archive your profile within 5 business days.

No. We never store payment method details. All DANA, OVO, GoPay and QRIS transactions are processed directly through certified local partners. We only keep reference IDs and transaction timestamps for your records.

Log out immediately and contact [email protected] or live chat. We freeze your account within minutes, review transaction history and reimburse any unauthorized withdrawals. Change your password and enable two-factor verification on the next login.

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